Privacy policy for vorikalexia.com

How we collect, use, and protect your personal data

Introduction to our privacy principles

vorikalexia.com is committed to safeguarding your privacy and handling your personal information responsibly. This policy explains how we manage your data in compliance with Australian privacy laws.

We only collect data necessary for delivering our subscription service, providing support, and improving your experience. We do not sell or share your data for unrelated purposes.

Information we collect

We collect information directly from you and automatically through your use of our website and services.

Information you provide directly

  • Contact details such as your name, email address, and phone number
  • Subscription and payment details required for billing
  • Preferences or feedback shared during consultations
  • Information provided via contact forms or support requests
  • Any documents you upload for adviser review

Information collected automatically

  • Device type and browser information
  • IP address and location data
  • Website usage statistics and interactions
  • Cookies and tracking technologies
  • Error logs and diagnostic data

How we use your information

Your data is used to deliver our subscription service, manage your account, respond to your requests, and improve our offerings.

  • Processing your subscription and payments
  • Arranging consultations and adviser communications
  • Customising planning recommendations
  • Improving our website and service quality
  • Meeting legal and regulatory requirements
  • Responding to feedback or support enquiries
  • Ensuring website security and integrity

Our commitment: We protect your personal data using industry-standard security measures and limit access to authorised team members only.

When we share your data

We only share your information with service providers essential for delivering our subscription or when required by law.

Service providers

These third parties assist with payment processing, IT support, or communication services. Contracts ensure they protect your data.

Legal obligations

We may disclose data if required for compliance with Australian law or regulatory authorities.

Anonymous statistics

Aggregated, non-identifiable data may be used for analytics or service improvement.

Your rights and choices

You have the right to access, update, or request deletion of your personal data at any time. Contact us for assistance with your data rights.

  • Request access to your personal details
  • Update or correct inaccurate information
  • Ask us to delete your personal data
  • Obtain a copy of your data in a portable format
  • Object to certain uses of your information
  • Request a restriction on processing your data

To exercise these rights or for privacy questions, contact us using the details below.

How we keep your data secure

We use secure technology, encryption, and access controls to safeguard personal data.

Technical security measures

  • Encryption of data during transmission and storage
  • Regular security audits and monitoring
  • Firewalls and intrusion detection systems
  • Secure user authentication protocols

Organisational security steps

  • Staff privacy and security training
  • Access limited to authorised personnel
  • Confidentiality agreements with staff and partners
  • Data protection policies and reviews

How long we keep your data

We retain your information only as long as necessary for our service, legal, or regulatory purposes.

  • Kept for the duration of your subscription
  • Retained for support and service improvement
  • Stored for record-keeping and compliance
  • Maintained for tax and accounting obligations
  • Retained according to your chosen preferences

After this period, your data is securely deleted or anonymised.

If data leaves Australia

Personal information may be transferred outside Australia only where necessary and protected by appropriate safeguards.

  • Transfers use secure data protocols
  • Only trusted, compliant partners are used
  • Contracts require adequate data protection
  • We monitor compliance with relevant privacy laws

Cookies and tracking technologies

Cookies help us maintain your session, remember preferences, and improve site performance.

Types of cookies used

  • Required for website operation and security
  • Improve user experience and loading times
  • Remember your preferences and settings
  • Enable enhanced website features

You can adjust cookie preferences at any time in your browser settings.

Updates to this policy

We may update this privacy policy periodically. Material changes will be communicated to you.

  • Email notification for major changes
  • Notice displayed on our website
  • Updated policy version and date shown
  • Contact option for privacy questions

Please review the policy regularly for any updates.

Contact about privacy

For privacy concerns or rights requests, contact us below.

vorikalexia

95 Pitt Street, Australia Square Plaza Building, Sydney, NSW 2000 Australia

Phone: +61716697097

Email: content@vorikalexia.com

Last updated: September 12, 2025

Effective from: September 12, 2025